How can we help?

Download Cover Me from the App Store or Google Play, sign up with your work email, and follow the onboarding to create your company. Then share your company join code with teammates — workers who use the code wait for admin approval before they enter the workspace. The whole setup usually takes under ten minutes.

Open the app as an admin and share your join code from the Invite Team Members card on the Home tab. Super admins can also find it under Admin › Workplace › Company Settings. Workers who use the join code go into a pending-approval state until an admin approves them.

On your Schedule, tap the shift you can't make, choose Post for coverage, add an optional reason, and submit. Qualified teammates are notified instantly. The first to claim it locks it in, subject to manager approval if your company requires it.

Yes. Open Admin › Workplace › Locations and add as many sites as you need. Each location has its own timezone, team, and admin. Workers can be assigned to one or many locations.

Your team gets full access to every Pro feature for 30 days. No credit card required to start. After 30 days, you can subscribe to continue or stop — your data stays put either way.

Every paid plan includes every Cover Me feature — there's no feature gating. Monthly: Starter $29.99 (up to 15 users), Team $59.99 (up to 30), Growth $99.99 (up to 60), Business $149.99 (up to 100), Scale $249.99 (up to 200). Annual saves up to two months. Business and Scale annual are available on web checkout only by product/channel decision. Beyond 200 users, or if you need SSO or invoice billing, talk to us about Enterprise.

Subscribing is a super-admin action. On iPhone you can subscribe directly in the app where in-app purchase is available; otherwise sign in at covermeapp.io with your admin account and choose a plan there. Your current plan and seat count are shown in the app under Admin › Workplace › Company Settings. Monthly and annual are both offered, and plan changes take effect on your next billing cycle.

Where you cancel depends on how you subscribed. If you subscribed on the web, a super admin opens Admin › Workplace › Company Settings and uses Manage Billing (on iPhone, manage it at covermeapp.io in a browser instead). If you subscribed through an in-app purchase, cancel from the Apple or Google account used to buy it. Either way, if you cancel during a billing period you keep access until the end of that period. Monthly plans stop renewing immediately; annual plans don't pro-rate refunds.

For web subscriptions, a super admin opens Manage Billing from Admin › Workplace › Company Settings (or signs in at covermeapp.io on iPhone) to reach the billing portal, where each invoice can be downloaded as a PDF. If you subscribed through the App Store or Play Store, your receipts live in your Apple or Google account.

On the sign-in screen, tap Forgot password and enter your email. You'll get a reset link within a minute. If it doesn't arrive, check spam, then contact us if it still isn't there.

Your email address comes from your sign-in provider and is read-only inside Cover Me. Open Profile › Edit Profile to change your name, photo, or phone number. If you need the email on your account changed, contact support@covermeapp.io.

Open the Profile tab and tap your photo, or open Edit Profile. Name, photo, and phone number live there; notification preferences are under Profile › Notification Settings.

Account deletion is handled directly inside the Cover Me app. Open Profile › Security › Delete Account. If you can't access the app for any reason, email support@covermeapp.io and we'll handle it for you.

In the app, open the Profile tab. If you belong to more than one company, the My Companies section lets you switch the active company or leave one. Super admins may need to transfer ownership first.

Three things, in order: (1) confirm push notifications are enabled in your phone's system settings for Cover Me; (2) in the Cover Me app, open Profile › Notification Settings and check that the categories you want are on; (3) make sure Do Not Disturb or Focus modes aren't suppressing them. If they're still missing, contact us with your account email.

Force-close the app and reopen, then make sure you're on the latest version from the App Store or Google Play. If it persists, contact us with your phone model, OS version, and roughly when it started — that helps us diagnose fast.

Confirm you're signed in to the right company (the company name appears at the top of the Home tab) and that you're a member of the location the shift belongs to. Pull-to-refresh on the Schedule tab forces a sync. If the shift is still missing, an admin may need to confirm your location assignment.

Double-check your email and password, then try a password reset. If your company uses Enterprise SSO, you'll need to use the Sign in with SSO option and enter your work email — Cover Me will redirect you to your identity provider.

All data is encrypted in transit (TLS 1.3) and at rest. Authentication uses JWT-based sessions through Clerk. We use soft-delete with audit logs so accidental deletions can be recovered and admin actions can be audited.

Your name, role, and shift information are visible to admins and teammates at your assigned locations — that's how coverage works. Contact info like phone numbers is only shown if you choose to share it. We never sell your data to anyone, ever.

Yes. Email support@covermeapp.io from the email on your account with the subject Data export request. We'll send you a portable export of your personal data.

Yes — on Enterprise plans we support SAML and OIDC via Azure AD, Okta, Google Workspace, and custom SAML providers. Reach out to support@covermeapp.io to get set up.

Yes. Every admin action — approvals, role changes, deletions, restores — is logged and viewable by super admins on Enterprise plans.

API access is available on Enterprise plans, and we're actively building integrations with the most-requested HR/payroll platforms. Tell us what you use and we'll prioritize it.