Terms of Service

1. Acceptance of Terms

By creating an account or using the App, you agree to be bound by these Terms, our Privacy Policy, and any applicable workplace policies set by your organization's administrators.

2. Description of Service

Cover Me is a shift management and coverage platform that allows:

• Employees to post shifts for coverage and pick up available shifts.
• Administrators to manage teams, locations, schedules, and approvals.
• Team communication through direct and group messaging.
• Attendance tracking and workforce management.

3. Eligibility

You must be at least 16 years old to use Cover Me. If you are under 18, you must have the consent of a parent or legal guardian.

4. Account Registration

4.1 Account Creation

You must provide accurate, current, and complete information when creating your account. You are responsible for maintaining the confidentiality of your account credentials.

4.2 One Account Per Person

Each individual should maintain only one account per company. Creating multiple accounts to circumvent restrictions or abuse trial periods is prohibited.

4.3 Company Membership

Your access to company-specific features is governed by your organization's administrators, who may approve or deny your membership, assign roles, and manage permissions.

5. Acceptable Use

You agree not to:

• Use the App for any unlawful purpose.
• Attempt to gain unauthorized access to other accounts or systems.
• Interfere with or disrupt the App's functionality.
• Share your account credentials with others.
• Use automated systems to access the App without our consent.
• Circumvent any restrictions, rate limits, or security measures.
• Submit false or misleading shift information.
• Harass, abuse, or threaten other users through the messaging features.

6. Subscriptions and Payments

6.1 Subscription Plans

Cover Me offers paid subscription tiers. Self-serve paid plans include the same Cover Me feature set and are sized by active-user cap, not feature access. Enterprise may include SSO, invoice billing, custom contracts, custom integrations, dedicated support terms, or other negotiated services. Pricing may vary based on billing frequency (monthly or annual), enterprise agreement, or legacy contract.

6.2 Trial Period

New organizations receive a 30-day free trial of the Pro plan upon creation. No credit card is required to start a trial. Each organization is eligible for one trial. When the trial expires, a paid subscription is required to continue using the App.

6.3 Billing

Paid self-serve subscriptions are billed through Stripe on the web or through Apple in-app purchase on iOS, depending on where the organization subscribes. Organization administrators are responsible for subscribing and managing billing on behalf of their organization. By subscribing, you agree to pay all fees associated with your subscription plan. Apple in-app purchases are managed by Apple and are subject to Apple's terms and refund policies. Enterprise or invoice billing may be handled under a separate agreement.

6.4 Tier-Based Pricing

Subscription fees are based on the tier bundle selected by your organization, with each tier supporting a maximum number of active users. Your organization's super admin is responsible for selecting an appropriate tier, managing the subscription, and any associated payments.

6.5 Cancellation

You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. Stripe-billed subscriptions can be managed through the Stripe billing portal or by contacting support. Apple in-app purchases must be canceled through the App Store account that purchased the subscription.

6.6 Refunds

Stripe refunds are handled on a case-by-case basis. Contact support@covermeapp.io for Stripe refund requests. Apple in-app purchase refunds are subject to Apple's refund policies.

7. User Content

7.1 Ownership

You retain ownership of content you submit through the App, including messages, shift notes, and profile information.

7.2 License

By submitting content, you grant us a limited license to store, display, and transmit that content as necessary to provide the service.

7.3 Prohibited Content

You must not submit content that is illegal, harmful, threatening, abusive, defamatory, or otherwise objectionable.

8. Intellectual Property

The App, including its design, features, code, and branding, is owned by Cover Me and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works based on the App.

9. Privacy

Your use of the App is also governed by our Privacy Policy, which describes how we collect, use, and protect your information. By using the App, you consent to the practices described in the Privacy Policy.

10. Disclaimers

10.1 Service Availability

We strive to maintain high availability but do not guarantee uninterrupted service. The App is provided "as is" without warranties of any kind.

10.2 Employer Responsibilities

Cover Me is a tool to facilitate shift management. Your employer remains responsible for labor law compliance, scheduling fairness, and workplace policies.

10.3 No Employment Relationship

Use of Cover Me does not create an employment relationship between you and Cover Me.

11. Limitation of Liability

To the maximum extent permitted by law, Cover Me shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the App, including but not limited to loss of wages, missed shifts, or scheduling errors.

12. Indemnification

You agree to indemnify and hold Cover Me harmless from any claims, losses, or damages arising from your use of the App or violation of these Terms.

13. Termination

13.1 By You

You may stop using the App at any time and request account deletion.

13.2 By Us

We may suspend or terminate your access if you violate these Terms, engage in prohibited conduct, or if required by law.

13.3 Effect of Termination

Upon termination, your right to use the App ceases. Data retention after termination is governed by our Privacy Policy and applicable laws.

14. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes through the App or via email. Continued use of the App after changes constitutes acceptance of the updated Terms.

15. Governing Law

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles.

16. Dispute Resolution

Any disputes arising from these Terms or your use of the App will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except where prohibited by law.

17. Contact Us

If you have questions about these Terms, please contact us:

• Email: legal@covermeapp.io
• Support: support@covermeapp.io